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Privacy policy

1. Introduction

The privacy of visitors to our website is paramount to Novalla SA, and we are committed to protecting it. This policy explains how we handle your personal information.

2. Collection of personal information

The personal information collected on our website may include :

  • Names and contact details, including email addresses and telephone numbers.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

This information may be collected through contact forms, site registrations, or any other means directly related to activities on Novalla.ch

3. Use of your personal information

Personal information submitted on our site will be used for the purposes specified in this policy or on the relevant pages of the site. In particular, we may use it to :

  • Customise the site for you.
  • To enable you to use the services available on our website.
  • Send email notifications that you have specifically requested.
  • Process requests and complaints made by or concerning you in relation to our website.
  • Maintain site security and prevent fraud.
4. Disclosure of your personal information

Your personal information may be disclosed to our employees, directors, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy.

We may also disclose your personal information to any member of our group of companies (our subsidiaries, our parent company and all its subsidiaries) to the extent necessary for the purposes set out in this policy.
Nous pourrions également divulguer vos informations personnelles à tout membre de notre groupe d’entreprises (nos filiales, notre société mère et toutes ses filiales) dans la mesure nécessaire aux fins énoncées dans cette politique.

5. International data transfers

The information we collect may be stored and processed in any country in which we operate, and may be transferred to countries outside Switzerland. These countries may not have data protection laws as protective as those in Switzerland. We will take all necessary steps to ensure that data transfers comply with Swiss law and to ensure the security of your personal information.

6. Retention of your personal information

Personal data will not be kept longer than necessary for the purposes for which it is processed. The criteria used to determine the retention period include :

  • The period of time during which the information is necessary to maintain an ongoing relationship with you.
  • If the data is subject to a legal obligation to which we are subject (for example, certain transactions must be retained for a minimum period for tax compliance).
  • If retention is recommended within the framework of our legal positions (such as for the application of our general terms and conditions of service).
7. Security of your personal information

We will take technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. The information will be stored on secure servers protected by encryption technologies.

8. Your rights regarding your data

You have the right to ask us to provide you with all the personal information we hold about you, to correct any errors in that information, and to delete that information under certain conditions. To exercise these rights, please contact our Data Protection Officer at the following address: toni.vidal@novalla.ch

9. Third-party websites

Our website contains links to third-party websites. We are not responsible for the privacy policies or practices of these websites.

10. Cookies

Our website uses cookies to enhance the user experience, analyse website usage, and administer the website. You can control and block cookies via your browser settings.

11. Changes to the Privacy Policy

We update this privacy policy regularly and will publish any new versions on our website. We recommend that you check this page occasionally to ensure that you are aware of any changes.